Refund and Returns Policy

Effective Date: December 5, 2024

At KavoLubeCar.com, we are committed to providing high-quality products and ensuring customer satisfaction. This Refund and Returns Policy outlines the process for returning items and obtaining refunds. By purchasing from our website, you agree to the terms set forth in this policy.

1. Returns Eligibility

We accept returns under the following conditions:

  • Time Frame: Returns must be initiated within 30 days from the date of receipt.
  • Condition of Products: Items must be unused, in original packaging, and in resellable condition. We cannot accept returns for products that have been damaged, altered, or used.
  • Proof of Purchase: To process your return, you must provide a receipt or proof of purchase.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Products marked as Final Sale or Clearance.
  • Items that have been customized, personalized, or installed.
  • Gift cards, downloadable software, or any product that is inherently non-returnable.

3. How to Initiate a Return

To return a product, follow these steps:

  1. Contact Customer Support: Email us at [email protected] or call (417) 334-5681 to initiate your return request. Include your order number and the reason for return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
  3. Packaging: Carefully repackage the product in its original packaging, including all accessories, manuals, and parts.
  4. Shipping: You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the safe return of your product.

4. Refund Process

Once we receive your returned item, we will inspect it and process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

If you would like to exchange a product for a different item, please follow the return process outlined above and place a new order for the replacement product. Refunds for returned products will be issued once we receive the item in good condition.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or (417) 334-5681. We will arrange for a replacement or refund, and we will cover the cost of return shipping for defective items.

7. Refunds for Late or Missing Refunds

If you have not received a refund after the processing time, please check your bank account or contact your payment provider. If you still do not see the refund, contact us at [email protected], and we will assist you.

8. Changes to This Policy

We reserve the right to amend this Refund and Returns Policy at any time. Any updates will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about our return procedures.

Contact Information

For any questions or concerns regarding our Privacy Policy, Refund and Returns Policy, or any other inquiries, please feel free to reach out to us: